Terms & conditions

Use of Surrey Timber Merchant Limited Website

The Surrey Timber Merchant Limited website is provided to you free of charge for your personal use subject to these Terms and Conditions and Privacy Policy. By using the Surrey Timber Merchant Limited website you agree to be bound by these Terms and Conditions and our Privacy Policy.

All orders and purchases made on the surreytimbermerchant.co.uk website will also be governed by the specific Product Terms relevant to each online product that will be stated in the relevant product page or preceding and associated category page.

These terms and conditions do not affect your statutory rights.

Amendments

We may update these Terms and Conditions and our privacy policy from time to time and any changes will be notified to you via the e-mail address provided by you or via a suitable announcement on the Surrey Timber Merchant Limited website. The changes will apply to the use of the Surrey Timber Merchant Limited website after we have given notice. If you do not wish to accept the new Terms and Conditions you should not continue to use the Surrey Timber Merchant Limited website. If you continue to use the Surrey Timber Merchant Limited website after the date on which the change comes into effect, your use of the Surrey Timber Merchant Limited website indicates your agreement to be bound by the new Terms and Conditions.

Refunds on Promotional Offers

Refunds for goods purchased under a promotional offer will be based on the terms of the promotional price and all products involved in the promotion will need to be returned. Your statutory rights are not affected.

Surrey Timber Merchant Limited Site Availability

Although Surrey Timber Merchant Limited aims to offer you the best service possible, Surrey Timber Merchant Limited makes no promise that the services at the Surrey Timber Merchant Limited website will meet your requirements. Surrey Timber Merchant Limited cannot guarantee that the service will be fault free. If a fault occurs in the service you should report by email at office@surreytimbermerchant.co.uk and we will attempt to correct the fault as soon as we reasonably can.

Your access to the Surrey Timber Merchant Limited website may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. Surrey Timber Merchant Limited will attempt to restore the service as soon as it reasonably can.

Surrey Timber Merchant Limited Liability

The Surrey Timber Merchant Limited website is provided by Surrey Timber Merchant Limited without any warranties or guarantees. You must bear the risks associated with the use of the Internet.

The Surrey Timber Merchant Limited website provides content from other Internet sites that suppliers maintain or resources and while Surrey Timber Merchant Limited tries to ensure that material included on the Surrey Timber Merchant Limited website is correct, reputable and of high quality, it cannot accept responsibility if this is not the case. Surrey Timber Merchant Limited will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with the Surrey Timber Merchant Limited website. Pictures are for illustration purposes only and the actual product may vary from that pictured. If Surrey Timber Merchant Limited is informed of any inaccuracies in the material on the Site we will attempt to correct the inaccuracies as soon as we reasonably can.

In particular, we disclaim all liabilities in connection with the following:

  • incompatibility of the Surrey Timber Merchant Limited website with any of your equipment, software or telecommunications links.
  • technical problems including errors or interruptions of the Surrey Timber Merchant Limited website.
  • unsuitability, unreliability or inaccuracy of the Surrey Timber Merchant Limited website.
  • inadequacy of the Surrey Timber Merchant Limited website to meet your requirements.

To the full extent allowed by applicable law, you agree that we will not be liable to you/or any third party for any consequential or incidental damages (including but not limited to loss of revenue, loss of profits, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to the Surrey Timber Merchant Limited website. Descriptions are as accurate as possible using manufacturer information and we are not liable for incorrect descriptions.

Nothing in this paragraph applies to Surrey Timber Merchant Limited liability in respect of products sold through the Site.

Our acceptance of an order takes place on despatch of the order, at which point the purchase contract will be made although our online payment gateway service provider takes an instant payment before we have time to review the purchase.

If, by mistake, we have under priced an item, we will not be liable to supply that item to you at the stated price, provided that we notify you before we despatch the item to you. In those circumstances, we will notify the correct price to you so you can decide whether or not you wish to order the item at that price. If you decide not to order the item, we will give you a full refund on any amount already paid for that item in accordance with our refund policy. If we are unable to contact you, we will treat the order as cancelled. All prices are expressed exclusive of any VAT payable unless otherwise stated.